“Fraidenburg’s book… offers many detailed tools you can utilize every day. Huge checklists for analysis, quick reference guide as a first aid kit, and tons of techniques.”
— Veronika Smrčková, Prague, Czechia
Table of Contents
“Fraidenburg’s book… offers many detailed tools you can utilize every day. Huge checklists for analysis, quick reference guide as a first aid kit, and tons of techniques.”
— Veronika Smrčková, Prague, Czechia
Table of Contents
Your Feedback Matters!
About the Author
Dedication
Table of Contents
Preface
How To Use This Book
Introducing the Field Guide
Case History
Key Concept
Chapter 1 Welcome To Your Journey
Contents
How The Planner Is Organized
Overview - Conflict Situation Assessment — Your First-Step Analysis
The Tech ⇄ Connect Case Study: Introduction
Implementation Checkpoint: Conflict Situation Assessment
Chapter 2 Understanding The Power Of Constructive Conflict
Contents
The Ignored Costs of Workplace Conflict
The Conflict Resolution Gap
The Transformation Promise
The Conflict Toolkit - Three Tools for Conflict Mastery: Mapping, Talking, Resolving
The Three-Tool System: How It All Works Together
“What’s In It For Me?”—Putting The Tools In Your Toolbox
How to Use This Planner
Your Journey to Conflict Mastery
Implementation Checkpoint: Chapter 2
Chapter 3 Tool 1 - Conflict Mapping Canvas
Contents
Why This Tool Matters
How To Use This Tool
Conflict Mapping Canvas
The Tech ⇄ Connect Case Study: Mapping The Conflict
Chapter 4 Tool 2 - Conversation Strategy Planner
Contents
Why This Tool Matters
Quick Concept Guide
How To Use This Tool
Conversation Strategy Planner
Personal Readiness: Preparing Your Mindset for Difficult Conversations
Contingency Planning: Anticipate and prepare for challenging scenarios
Special Considerations
Implementation Checkpoint: Conversation Strategy
The Tech ⇄ Connect Case Study: The Conversation
Chapter 5 Tool 3 - Collaborative Resolution Builder
Contents
Why This Tool Matters
Quick Concept Guide
How To Use This Tool
Collaborative Resolution Builder
Solution Template Bank: Approaches For Resolving Common Conflicts
Common Implementation Challenges
Implementation Checkpoint: Resolution Building
The Tech ⇄ Connect Case Study: Building The Resolution
Bonus Tool!
Chapter 6 Next Steps For Your Conflict Resolution Journey
The Complete Conflict Resolution System
The 3-Tool System Contents
Building Your Personal Conflict Resolution Support System
The Path Forward
Measuring Your Progress On The journey
You And The Power Of Constructive Conflict
Your Feedback Matters!
Collaborating With the Author to Transform Theory Into Results