✅ How this book can help.

You’ll know how to step into conflict without shutting down or blowing up. This guide helps you defuse tension, clarify what matters, and create enough forward motion to get unstuck. Whether it’s a disagreement in a public meeting or a quiet stand-off between colleagues, you’ll have tools that bring clarity and progress.

📘 What you will find inside the book.

The Conflict Fix-It Guide is a hands-on, drop-in-anywhere resource for professionals who want to handle difficult conversations with more skill, confidence, and calm. No dense theory. No one-size-fits-all formulas. Just practical help when you need it most:

• Real phrases and scripts you can adapt on the fly

• Visual tools that make complex dynamics easier to navigate

• Step-by-step guidance for facilitating, reframing, and regrouping

Think of it as your go-to field guide—for staff friction, multi-party collaboration, strained partnerships, or public dialogues. When conflict shows up, this book helps you show up to deal with it.

This book is for:

✅ Team leads managing conflicting personalities

✅ Scientists and technical experts working across disciplines

✅ Government professionals balancing multiple stakeholders

✅ Faculty and researchers navigating collaboration and campus culture

✅ Project managers stuck in meetings that go nowhere

✅ Any professional who deals with competing priorities, complex personalities, or critical deadlines

About Me

Over three decades in government service and amore than 25 years as a mediator and facilitator, I've helped science teams, community coalitions, government agency, non-profits, and business leaders work through high-stakes disagreements that were impeding progress. My work spans environmental disputes, organizational restructuring, and multi-party negotiations where careers, budgets, and years of planning were in dispute.

I've seen again and again that the ability to manage conflict is often the difference between stalled progress and breakthrough results.

And yet, most professionals I meet, while expected to navigate conflict, have little to no real training. That's why I teach, facilitate, and write—because I believe people can master these skills. And when they do, it changes everything.

Why I Wrote This Book

I wrote the Conflict Fix-It Guide for professionals who want to approach conflict with more confidence, more clarity, and less stress.

These aren't abstract theories—they're field-tested tools I use in real disputes and teach in classrooms and conference rooms across the country. They're practical, easy to learn, and designed to help you lead effectively, even when tensions run high.

My Mission

I help you manage conflict so it doesn't manage you.

Professionals today work in environments that are increasingly complex and conflict-prone, often without the training they need to effectively navigate these challenges. My mission is to help you save time, reduce stress, enhance your credibility, and increase support for the work you care about.

I'm grateful to the many people I've worked with who share this commitment. They've shared insights and approaches that have shaped my work as much as I've shaped theirs.